Frequently Asked Questions (FAQ)
FREQUENTLY ASKED QUESTIONS BY DESIGNERS
All items get processed and checked into our warehouses with its own unique registration label. For items that require inspection we fully unwrap the item, take photographs, upload it into our warehouse management system (WMS), repack, and place it in a location for safe keeping. Those details will be available to yo in real time with credentials to our propriety software to keep control of all your projects. Our receiving hours are Mon – Fri 9AM – 3PM.
All warehouse locations are climate controlled with full service security systems. We offer easy accessibility for any size truck that comes to deliver. We provide loading docks, forklifts and pallet jacks for easy unload. Any signs of damage from the carrier we will take notes on paperwork and make copies of storage records.
All items will be delivered with white glove service which includes unwrapping, placement and wiping down of all items. Prior to the start of the install we layout red rug runners, cover door handles, stairway and lay blankets in and around the install perimeters. Any debris will be removed and hauled away. Hoisting and art hanging services are available upon request. IMPORTANT: Let us know of any building requirements so we can provide a certificate of insurance.
We will contact you within 48 hours after we receive the merchandise into our warehouse to schedule your delivery. Nationwide deliveries are made within 2 to 5 weeks Monday – Friday. In most areas, we deliver every week. Saturday delivery is available upon request.
Your project manager will contact you leading up to the install. We schedule a one week call out to go over the install details, expectations and any last minute requests to get our teams prepared. We ask for 48 hours notice to schedule your installation date and time.
We offer two options of valuation protection which is listed in the price sheet. Storage and Delivery valuation. Should you choose our valuation options and damage occurs while in our custody (storage or in-transit) we will file a claim within reasonable amount of time given the extend of the damage. We will make every effort to resolve the claims in the most expedient and safest manner.
We will have our in-house repair techs examine the damage and repair the item. All items by law have the right to be repaired before replacement. If an item is not repairable and new item will be purchased and covered by Elite Anywhere.
Any unfortunate damages caused on-site during installation will be documented, photographed and processed for repairs immediately. We will work closely with the owner/designer to ensure a quick and painless outcome.
Valuation is the term used for coverage of your items in case of loss or damage while in our are and custody. You will be asked to declare a value amount of your goods while either in storage or on local deliveries. This valuation charge is in addition to the monthly storage charge and is not prorated. Valuation options must be decided prior to inventory bein received.
FREQUENTLY ASKED QUESTIONS BY CLIENTS
Yes, you will need to be home to accept the delivery and provide access to the delivery crew.
The delivery crew will measure your doorways and hallways before starting the delivery. If your furniture won’t fit, they may be able to disassemble it and reassemble it in your home. However, this may incur additional charges.
Elite Anywhere provides insurance to cover damage to furniture during delivery. However, it is important to inspect your furniture carefully before signing the delivery receipt.
Return policies vary depending on the retailer, but white-glove delivery typically does not affect your ability to return furniture. However, you may be responsible for the cost of returning the furniture.
Tipping the delivery crew is not mandatory, but it is always appreciated. If you are happy with the service, a tip of 10-15% of the delivery cost is customary.
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