All items get processed and checked into our warehouses with its own unique registration label. For items that require inspection we fully unwrap the item, take photographs, upload it into our warehouse management system (WMS), repack, and place it in a location for safe keeping. Those details will be available to yo in real time with credentials to our propriety software to keep control of all your projects. Our receiving hours are Mon – Fri 9AM – 3PM.

All warehouse locations are climate controlled with full service security systems. We offer easy accessibility for any size truck that comes to deliver. We provide loading docks, forklifts and pallet jacks for easy unload. Any signs of damage from the carrier we will take notes on paperwork and make copies of storage records.

All items will be delivered with white glove service which includes unwrapping, placement and wiping down of all items. Prior to the start of the install we layout red rug runners, cover door handles, stairway and lay blankets in and around the install perimeters. Any debris will be removed and hauled away. Hoisting and art hanging services are available upon request. IMPORTANT: Let us know of any building requirements so we can provide a certificate of insurance. 

We will contact you within 48 hours after we receive the merchandise into our warehouse to schedule your delivery. Nationwide deliveries are made within  2 to 5 weeks Monday – Friday. In most areas, we deliver every week. Saturday delivery is available upon request.

Any unfortunate damages caused on-site during installation will be documented, photographed and processed for repairs immediately. We will work closely with the owner/designer to ensure a quick and painless outcome.